Privacy Policy

Last Updated: September 7, 2026

Golden Route Fresh (“Golden Route Fresh,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using grfreshmarket.com, placing an order, creating an account, contacting customer service, or otherwise interacting with our services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

1. Information We Collect

We may collect information that you provide directly to us, including:

• Name
• Email address
• Phone number
• Billing or delivery address
• ZIP code and delivery or pickup location
• Account username and password
• Order details and purchase history
• Customer service messages and refund requests
• Information submitted when subscribing to offers or updates
• Payment-related information needed to identify or confirm a payment

Golden Route Fresh may offer payment options such as cash on pickup and third-party payment services. When using a third-party payment service, your payment may also be subject to that provider’s privacy and security practices.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Date and time of visits
• Website activity and interaction data

We may use cookies and similar technologies to operate the website, remember preferences, maintain login sessions, analyze website performance, and improve the shopping experience.

3. How We Use Your Information

We may use your information to:

• Create and manage your customer account
• Process and manage orders
• Arrange delivery or pickup
• Confirm orders and provide order updates
• Contact you regarding missing or unavailable items
• Process refund or exchange requests
• Respond to customer service inquiries
• Verify payments
• Provide order history and tracking information
• Send service-related emails
• Send promotional messages or offers where permitted
• Improve our website, products, and customer service
• Detect fraud, misuse, or security issues
• Comply with applicable legal requirements

4. How We Share Information

We do not sell your personal information.

We may share information only when reasonably necessary with parties such as:

• Delivery or logistics providers
• Payment service providers
• Website hosting and technology providers
• Email and communication service providers
• Professional advisers or service providers assisting our business
• Government authorities when required by law

Service providers may only receive information necessary to perform services on our behalf.

5. Orders, Delivery, and Pickup Information

When you place an order, we may use your name, contact information, address, ZIP code, pickup location, and order details to fulfill the order.

Your delivery or pickup information may be shared with authorized staff or delivery personnel when necessary to complete your order.

6. Refunds and Customer Service

If you contact us regarding a missing item, quality concern, order change, cancellation, overcharge, or refund request, we may retain your communication and related order information to process your request and maintain customer service records.

7. Cookies

Our website may use cookies and similar technologies for purposes such as:

• Keeping users signed in
• Remembering preferences
• Maintaining shopping cart information
• Understanding website usage
• Improving site performance and functionality

You can configure your browser to reject or delete cookies. However, some website features may not function correctly if cookies are disabled.

8. Email Communications

We may send emails regarding:

• Order confirmations
• Delivery or pickup information
• Order changes
• Missing items
• Refund confirmations
• Account or password-related notices
• Customer service responses

If you subscribe to promotional emails or special offers, you may unsubscribe using the unsubscribe option provided in the message or by contacting us.

9. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, network, or electronic transmission method can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill orders
• Maintain account and transaction records
• Provide customer service
• Resolve disputes or refunds
• Comply with accounting, tax, and legal obligations
• Protect our legitimate business interests

Information that is no longer required may be deleted, anonymized, or securely retained as required by law.

11. Your Privacy Choices

Depending on your location and applicable law, you may have the right to request:

• Access to personal information we maintain about you
• Correction of inaccurate information
• Deletion of certain personal information
• Information about how your data is used
• Withdrawal from certain marketing communications

To submit a privacy request, contact us at:

Email: support@grfreshmarket.com

We may need to verify your identity before processing certain requests.

12. Third-Party Services and Links

Our website may contain links to third-party websites, payment services, social platforms, maps, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

13. Children's Privacy

Our website and services are intended for general consumers and are not specifically directed to children under 13.

We do not knowingly collect personal information from children under 13 without appropriate authorization. If we become aware that such information was collected improperly, we will take reasonable steps to delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, business operations, technologies, or legal requirements.

When changes are made, the updated policy will be posted on this page with a revised “Last Updated” date.

15. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

16. Delete User Account

Users who register on the grfreshmarket portal can request permanent deletion of their account. Please note that deleting an account will also permanently remove all historical records associated with that user. The workflow for user deletion is given below.