ARCHIVES: NEWS

Lorem ipsum dolor sunt placeat velit quia Voluptate tenetur reiciendis aliquam quaerat expedita Odio sed deserunt officia.

Customer Service Q&A

If you are a WeChat user, please scan the below QR code to get in contact. Otherwise, please email us at support@grfreshmarket.com. Our customer service team will get back to you within 24 hours.

Please head to https://grfreshmarket.com/news/home-delivery-instruction/ to view detailed instructions.

Our backend will detect it when we are missing your item. You will receive an email on the day of your delivery about missing items and refund if applicable. If you have any other questions such as items with quality issues that needs to be returned and exchanged, you can contact our customer service team at support@grfreshmarket.com. After your refund is processed, you will receive a confirmation email.

After you receive the refund process confirmation email, the further processing time is subject to your bank. Please contact your bank if you do not receive the refund for a prolonged period of time.

Our customer service team only process emails refund request to avoid missing crucial information. Please contact our customer service team at support@grfreshmarket.com for any refund related questions.

We currently do not accept calls. Text and emails help us keep track of your customer service journey.

Please send your zip code to our customer service team for a quick lookup.

Please send your order number, name, and the item(s) you want to edit to support@grfreshmarket.com, and our team will process it for you.

Please contact our customer service team. We will verify your information, and if applicable, we will issue you a refund.

The order portal opens from Sunday 10 p.m. to Tuesday 10 p.m. The orders placed on Sunday and Monday will be delivered on Friday, and those that are placed on Tuesday will be delivered on Saturday.

Please click on “Forget my password” at the login page. Please email us at support@grfreshmarket.com if you are still having trouble after.

Please email us at support@grfreshmarket.com. We’ll process it for you before the cut off time of your order week.

We do not have this service yet.

Our produce come from the local farms. With different seasons and harvest time, it is normal for your produce to come in different sizes.

We use coolers to keep your frozen products in shape. They will not melt.